Due to the current circumstances it’s proving difficult in some situations to track and maintain stock levels. If unfortunately we don’t have one of your products we will replace it with an equivalent product.
Delivery
We will endeavour to dispatch your purchase within 1 to 2 days, sent by recorded delivery. We operate a challenge 25 Policy, so if you’re fortunate enough to look younger than 25, ID will be required.
Delivery Charges
Local delivery to GL50, GL51, GL52 , GL53 and GL54 postcodes – £5 (free on orders over £45)
Rest of the UK – £7.50
International Orders – Unavailable
Returns
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt of goods, having notified us within 7 days by emailing manager@bathrdbeers.co.uk that you wish to return them.
The returned product/products must be in perfect condition and in the original packaging. For fragile items, please ensure they are securely packaged. The product is your responsibility until it reaches us. We strongly advise you obtain proof of postage for your return parcel, as we cannot take responsibility for goods lost in transit. The cost of returning the goods shall be borne by you.
As soon as we receive the returned products and providing they are in perfect condition, we will issue a refund. Please note that refunds can take up to 5 working days to show on your account. We cannot be held responsible for interest charges made by your credit company whilst waiting for returns to be refunded to your card.
If you would like a refund or replacement, please post goods back to:
Bath Road Beers
157 Bath Road
Cheltenham GL53 7LU
For enquiries please ring us on 01242 511086.
Faulty items
If your delivered item is faulty when you receive it, please contact us at manager@bathrdbeers.co.uk quoting your order, name and address, details of the product and the reason for the return. We would also appreciate a photograph showing the fault. Please let us know whether you require a replacement or a refund and we will then advise on how to proceed with the refund.
This returns policy does not affect your statutory rights.